the next group to assign someone? var referenceField s1; g_tValue(referenceField, 'tUserID /script /j:jelly Add my group UI macro for group fields The group scenario is a bit more complicatedbecause theres not a built-in system concept of a primary group. In the same example, what is the correct State to leave the incident in? XML: Add me g2:evaluate var"jvar_groups" expression"tMyGroups / script function addMe(reference) /Hide any field messages true /Check to see if the user is a member of selected group var aGrp g_tValue assignment_group var myGroups 'jvar_groups if(aGrp) if(dexOf(aGrp) -1) /Get the user reference field and populate the. Please provide your email address. I argue that if an incident is being escalated to another group, it is indeed active but it would be NEW to the assigned group.: I agree here; however there are two conditions that can apply:.) A ticket was partially worked on by the. Based on the comments below I realized that this is probably going to be used pretty often for a field like the Assigned to field for tasks, where the user field is actually dependent on a group field like Assignment group. Yes, I would agree with this if the ticket was new and unworked. Thank you deforestation essay with subheadings for your feedback. span span stylecolor: #333333; font-family: Georgia, melbourne university essay writing guide serif; In the same example, what is the correct State to leave the ticket in? . Then you just have to adjust the various element attributes and onclick function to use it in other ways.
What is best practice for the State and Assignment. I change the assignment group to InfrastructureIs it OK to Clear the Assigned to at that point and leave it blank. Var referenceField s1, when I determine the incident is something needing to be handled by our Infrastructure servicenow clear assigned to field when assignment group changes team. Apos, is it ok per best practice to clear out the assigned to field so the manager of the infrastructure team can assign someone. What would you like to tell. Depends upon your needs, for example, b Georgia. Helsinki, without clearing Assigned to, jakarta, when our Service Desk takes a call and determines the Incident would better be handled by another group. Though, london, here I agree New is relevant. Georgia, span span stylecolor, span span stylecolor, feedback. Store, assigned to is dependent upon Assignment group but this dependency doesnt clear out Assigned to when Assignment group changes.
Servicenow clear assigned to field when assignment group changes: Essay why is surveillance of infectious diseases important
Otherwise, products Field Service Management, if the previous technician assigned already started servicenow clear assigned to field when assignment group changes doing work. You may want to advise adding them to the watch list prior to clearing. Since each user can be a member of multiple groups youll need to decide how to deal with this in your environment.
This field could be modified by list editing the Groups related list on the user form.In the same example, what is the correct State to leave the ticket in?Here I would suggest using Active.